The Ford Warranty Reimbursement Process

• Manufacturer Sets the Rate: Manufacturers usually set a standard labor rate for warranty work, which is often lower than what a dealership charges for non-warranty services.
• Dealerships Aim for Higher Rates: Dealerships try to get reimbursed at their retail labor rate, which is higher than the manufacturer’s standard rate, to increase their profits.
• State Laws and Fair Compensation: Many states have laws that require manufacturers to pay dealerships fairly for warranty repairs. These laws allow dealerships to submit proof to justify higher compensation at their retail rate.
• Submission Process: Dealerships can submit repair orders or other evidence to manufacturers to request an adjustment to the reimbursement rate.
• Impact on Profitability: Receiving a higher warranty labor rate helps cover the actual costs of providing service and increases a dealership’s overall profit.

Yes. It’s the law in nearly every state, yet many dealers have not taken advantage of the potential windfall that a warranty uplift can bring.

Yes. Check out our interactive state map. Read your state’s law regarding warranty rates.

This is a common misconception and often paralyzes dealers with fear. The truth is most state laws are specifically written to protect dealers from punitive audits by the factory. In our 25 + years of experience, we have never had a client audited due to a rate increase.

Remember, the factory has a team of legal experts dedicated to stopping dealers from receiving higher rates. Ask yourself these important questions before attempting it on your own:

• Do I have the experience required to be successful?
• Do I have the time to do it myself?
• Do I have intimate knowledge of the law?
• Do I have the tools to get every dollar available to me?

We charge a low, flat fee and never take a cut of your increase.

45 – 60 days on average from start to finish. Most states allow the factory 30 days to review your claim.